Q: How do I purchase items in the Shop on fortnite.com?

Items are purchasable with your Shared Wallet V-Bucks balance , which is the amount of V-Bucks you have across all platforms that support Fortnite Shared Wallet. The platforms that currently support Shared Wallet are PC, mobile, PlayStation, Xbox, and cloud gaming services. V-Bucks purchased/redeemed on Nintendo Switch can only be spent on Nintendo Switch. View your Shared Wallet vs. Nintendo Switch V-Bucks balances.

Question 1

What’s the difference between the Shop on fortnite.com and the Shop inside Fortnite?

Accepted Answer

The Shop on fortnite.com is an extension of Shop in-game. Most things for sale in-game are also available to purchase in the Shop on fortnite.com, with exceptions including Passes and Fortnite Crew.

Please check the Shop in Fortnite for more details about items being sold (e.g. how a certain Back Bling looks on your equipped Outfit).

Question 2

How do I access the Shop on fortnite.com?

Accepted Answer

You can access the Shop on fortnite.com by either going to fortnite.com/item-shop or clicking “Item Shop” in the top menu of fortnite.com.

Question 3

Do I need to log into my Epic account to make purchases in the Shop on fortnite.com?

Accepted Answer

Yes. Note that if you also play on console, linking your Epic account will ensure that your purchases are available everywhere that you play Fortnite.

Question 4

I have an Epic account but have never played Fortnite. Can I buy things in the Shop on fortnite.com to get a head start on my Locker?

Accepted Answer

If you don’t have a Fortnite profile associated with your Epic account, you’ll need to log into Fortnite with your Epic account first before you’re able to make a purchase on the Shop on fortnite.com.

Question 5

I play Fortnite on console, but I don’t have an Epic account. Can I buy things in the Shop on fortnite.com?

Accepted Answer

Before making a purchase, you must promote your console account to a full Epic Games account by following the steps in one of the articles below based on the console you are using:

• How do I promote my Nintendo Switch account to a full Epic Games account?
• How do I promote my Xbox account to a full Epic Games account?
• How do I promote my Playstation account to a full Epic Games account?

Once your account has been promoted, your purchases in the Shop on fortnite.com will appear in your Fortnite Locker on console.

Question 6

How do I purchase items in the Shop on fortnite.com?

Accepted Answer

Items are purchasable with your Shared Wallet V-Bucks balance, which is the amount of V-Bucks you have across all platforms that support Fortnite Shared Wallet. The platforms that currently support Shared Wallet are PC, mobile, PlayStation, Xbox, and cloud gaming services.

V-Bucks purchased/redeemed on Nintendo Switch can only be spent on Nintendo Switch.

View your Shared Wallet vs. Nintendo Switch V-Bucks balances.

Question 7

Is my V-Bucks balance the same on fortnite.com as it is in the Fortnite in-game Shop?

Accepted Answer

If you play on platforms that support Fortnite Shared Wallet, your V-Bucks balance on fortnite.com will match your in-game balance. The platforms that currently support Shared Wallet are PC, mobile, PlayStation, Xbox, and cloud gaming services.

V-Bucks purchased/redeemed on Nintendo Switch can only be spent on Nintendo Switch.

View your Shared Wallet vs. Nintendo Switch V-Bucks balances.

Question 8

Can I purchase V-Bucks through the Shop on fortnite.com?

Accepted Answer

Yes. V-Bucks can be purchased from the Epic Game Store with the “Reload V-Bucks” button in the shop on fortnite.com (https://www.fortnite.com/item-shop/v-bucks).

Question 9

Are items cheaper in the Shop on fortnite.com than in the Shop inside Fortnite?

Accepted Answer

No. All items in the Shop on fortnite.com are the same price as they are in the Shop inside Fortnite. Any discounts or promotions on items in the in-game Shop will also be applied to the Shop on fortnite.com.

Question 10

Is making purchases on Shop on fortnite.com secure?

Accepted Answer

Yes. Like the Shop inside Fortnite, the Shop on fortnite.com is a secure way to purchase items and V-Bucks to use in-game. To avoid phishing attempts, make sure you're on store.epicgames.com when purchasing V-Bucks from the Shop on fortnite.com.

Question 11

What happens if I already own some of the bonus items included in an offer?

Accepted Answer

Some offers may include free bonus items; if you already own any bonus items included in the offer, the offer price may be reduced to reflect an automatic refund of your owned bonus items.

Question 12

How do I cancel a purchase of an item?

Accepted Answer

Most item purchases are cancellable within the first 24 hours of purchase if:

• The item was not previously purchased either on the Shop on fortnite.com or the Shop inside Fortnite.
• The item was not equipped in Fortnite.

If these conditions are met, you’ll see a “Cancel Purchase” button on the item’s page in the Shop on fortnite.com and the Shop inside Fortnite. Cancel a purchase to have your V-Bucks refunded.

Not all items are eligible to have the “Cancel Purchase” option available, even if the above conditions are met. See our help article on canceling purchases for more info.

Question 13

How do I get a refund for an item I purchased?

Accepted Answer

Most items are refundable within 30 days of purchase if you still have Refund Tickets available. Fortnite players have up to three Refund Tickets to use, receiving one every 365 days if they don’t have three. See our help article on refunds/returns for more info.

Question 14

Are items I purchase on the Shop on fortnite.com available to me in Fortnite?

Accepted Answer

Yes. Items you purchase on the Shop on fortnite.com are available on all Fortnite-supported platforms.

Question 15

When I purchase an item or V-Bucks on the Shop on fortnite.com, how long does it take to show up in Fortnite?

Accepted Answer

Items and V-Bucks purchased in the Shop on fortnite.com will typically be available to you as soon as you log into Fortnite. If you’re purchasing items or V-Bucks in the Shop on fortnite.com while you’re already in Fortnite, the items will be available either when you return to the Lobby from a game or after a few minutes spent in the Lobby. If you don’t see the items or V-Bucks after a while, restart Fortnite.

Question 16

How is my personal data and information used on the Shop on fortnite.com?

Accepted Answer

Your personal data is not shared in any way and is never sold to third parties. The Shop on fortnite.com abides by all of Epic’s privacy policies.

Question 17

I’m having trouble making a purchase on the Shop on fortnite.com. What should I do?

Accepted Answer

• If trying to purchase an item, check your V-Bucks balance to ensure you have enough for the item.
• If trying to purchase V-Bucks, verify your payment methods and ensure your payment details are up to date.
• Refresh the website or clear your browser cache if your issue persists.
• None of the above solutions work? Contact Player Support.

Question 18

I purchased V-Bucks on the Epic Games Store, but my balance isn't updating on the Shop on fortnite.com. What should I do?

Accepted Answer

If your V-Bucks balance has not updated, make sure you’re logged into the correct Epic account and then click on the question mark icon by your V-Bucks balance on the top-left of the page. When prompted, click the “Sync Now” button. If this doesn’t work:

1. Refresh the website or clear your browser cache.
2. Log out and log back into your Epic account.
3. Still having trouble? Contact Player Support.

Question 19

I keep getting logged out of the Shop on fortnite.com. What should I do?

Accepted Answer

1. Clear the browser cache and cookies.
2. Log back into your Epic account.
3. Check and update your password to ensure account security.
4. Need more help? Contact Player Support.

Question 20

Are Creator Codes from the Shop inside Fortnite applied to the Shop on fortnite.com?

Accepted Answer

Yes. When players make a purchase through the Shop on fortnite.com using a Creator Code, the creator will receive support just like with purchases made inside Fortnite.

Content creators are assigned a Creator Code after joining the Support-A-Creator (SAC) program. Learn more about SAC and apply at the program’s site.

Question 21

How do I apply a Creator Code to a purchase in the Shop on fortnite.com?

Accepted Answer

On the top-right of the Shop on fortnite.com, click the star banner icon and input the Creator Code of your chosen content creator. That creator will then be supported through any items or bundles purchased in the 14 days following. The code will be automatically unapplied after 14 days.

If you click on an affiliate link shared by a creator, that creator’s code will be automatically applied for all purchases in your current Shop session. However, you’ll have the option to choose which creator you want to support before completing a purchase. Also, clicking on an affiliate link does not replace your previously applied Support-A-Creator code in future Shop sessions.

Question 22

How can content creators share affiliate links for items in the Shop on fortnite.com?

Accepted Answer

Creators can create affiliate links by clicking the share icon on the item or bundle page in the Shop on fortnite.com. Creators can then share these links with their fans.

Fortnite Item ShopFrequently Asked Questions

General Questions