Fortnite Account Help: What To Do If Hacked or Compromised

8.8.2019
By Epic Security
If anyone besides you has gained access into your Fortnite Account, it is highly recommended that you take action immediately to protect your account.


What should I do if my Fortnite account has been hacked or compromised?


Changing your password is the first thing you should do if your account has been hacked or compromised. When you change it, anyone signed into the Epic Games website via your account will be logged out from the website. To change your password, take the following steps:
 
  • Log in to your account.
  • Go to your “Account” page.
  • Select “Password & Security.”
  • Change your password in the “Change Your Password” section.

For the security of your account, you should choose a password unique from those of your other online accounts.


I’ve changed my password. Now what?


Next, if applicable, you should unlink your connected console account(s). When you unlink these, anyone signed into a console game via your account will be logged out from the game. To unlink your connected console account(s), take the following steps:
 
  • On your “Account” page, select “Connected Accounts.”
  • Select “Disconnect” for all of your connected console accounts (Xbox, PlayStation Network, and/or Nintendo Switch).

After logging out anyone who may have been signed into your account, you should take the following steps to make sure no one besides you logs into your account again: 
 
  • Enable Two-Factor Authentication on your account. (For instructions on how to enable this option, click here.) 
  • Remember to keep your password a secret.


What if someone besides me has already changed my password?


If someone besides you has already changed your password, you may still be able to log into your account. To log in in this scenario, take the following steps:
 
  • Select “Forgot Your Password?” on the “Sign In” page.
  • Enter the email address you most recently associated with your account.
  • Check the inbox of that email address for an email containing instructions on how to reset your password. If you do not see the email, check your junk/spam folder.
  • Follow the instructions for changing your password.


What if I don’t receive an email containing instructions for changing my password?


You may be in one of these situations that prevent you from receiving the email:
 
  • You lost access to the email account tied to your Epic Games account.
  • Someone besides you changed the email address associated with your Epic Games account.
  • Your Epic Games account has been deactivated or banned.

No matter why you didn’t receive the email, you should contact Epic Games for help. To get help from Epic Games regarding your account, take the following steps:
 
  • Go to: https://www.epicgames.com/site/customer-service
  • Select “Epic Account.”
  • Select “Contact Us.”
  • Make sure the first drop-down menu of the contact form is set on “Epic Accounts.”
  • Fill out the rest of the contact form with the necessary information concerning your case.
    • Be sure the email address you enter is one you have access to.
    • Describe your inquiry as “Hacked Account / Unauthorized Purchase” in the last drop-down menu.
  • Select “Submit.”

After submitting the contact form, you wi