Refund Requests for Purchases Made Directly With Money

If you have questions about refunds from the Epic Games Store, please read the Epic Games Store Refund Policy for more information.

If you have made purchases through a third party that is not Epic Games, Epic does not have the ability to process refunds for those purchases. Epic Games cannot guarantee that a refund will be processed, but below are links to third-party support pages if you would like to inquire about a refund.

Nintendo refund support

Xbox refund support

PlayStation refund support

Samsung Galaxy Store refund support

Windows 10 Store refund support

Steam refund support